Help:StudioX/en: Difference between revisions

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==StudioX does not recognize my device (USB2SYS)==
==StudioX doesn't recognize the BEASTX system using the USB2SYS serial interface (Windows/macOS)==
''I'm sure I have selected the correct interface port but StudioX scans for some time and than says no device found.''
* Make sure the wiring is connected correctly. The servo wire coming from the USB interface goes into SYS port on your BEASTX device. Watch out for correct polarity and '''make sure that the device is powered from a receiver battery or BEC''' (only when using the RX2SIM interface the BEASTX device can be powered from the USB port!).
* Make sure the wiring is connected correctly. The servo wire coming from the USB interface goes into SYS port on your MICROBEAST PLUS / AR7210BX. Watch out for correct polarity and '''make sure that the device is powered from a receiver battery or BEC''' (only when using the RX2SIM interface the BEASTX device can be powered from the USB port!).
* Using Windows check the port settings in Windows Device Manager (Press Start and type "Device Manger"). In Device Manager right click ''Silabs CP210x USB to UART'' which is the driver for the USB2SYS interface and choose ''Properties''. In ''Properties'' open the tab ''Port settings'' and make sure the settings are as shown below (115200 baud, 8, none, 1, none). Then click ''Advanced...'' and check FiFo settings. As shown here, you can optimize the serial connection by moving the sliders. Give it a try and test different settings. On our machines, all sliders are moved to the left but you may need different settings.<br />
* Using Windows check the port settings in Windows Device Manager (Press Start and type "Device Manger"). In Device Manager right click ''Silabs CP210x USB to UART'' which is the driver for the USB2SYS interface and choose ''Properties''. In ''Properties'' open the tab ''Port settings'' and make sure the settings are as shown below (115200 baud, 8, none, 1, none). Then click ''Advanced...'' and check FiFo settings. As shown here, you can optimize the serial connection by moving the sliders. Give it a try and test different settings. On our machines, all sliders are moved to the left but you may need different settings.<br />
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==StudioX does not recognize my device (BLE2SYS)==
==StudioX doesn't recognize the BEASTX system when using BLE2SYS bluetooth interface==
* The BLE2SYS interface must be connected to the SYS port; watch out for correct polarity! Make sure the LED on the BLE2SYS flashes in intervals of 2 seconds. By default the interface deactivates after 30 seconds when there is no connection. In this case the LED is off. You have to cylce power in order to reactivate the device.
* The BLE2SYS interface must be connected to the SYS port of the BEASTX device. Watch out for correct polarity! Make sure the LED on the BLE2SYS flashes slow and steady. By default the interface deactivates after 30 seconds when there is no connection. In this case the LED is off. You have to cylce power in order to reactivate the device.
* When LED on BLE2SYS is flashing repeatedly in short intervals the device is locked due to wrong pin code. Also in this case, power cycle and try again.
* When LED on BLE2SYS is flashing repeatedly in short intervals the device is locked due to wrong pin code. Also in this case, power cycle and try again.
* Keep some distance between smartphone and bluetooth device (apprx. 30cm or 1 ft). When both devices are too close, the bluetooth connection can be interupted.
* Keep some distance between smartphone and bluetooth device (apprx. 30cm or 1 ft). When both devices are too close, the bluetooth connection can be interupted.
* Make sure there are no other devices around that can interfere with the 2,4GHz bluetooth connection. I.e. power off your radio transmitter or make sure to keep it at bigger distance to the helicopter. There have been reports that radio systems can interfer with the bluetooth connection when devices are on the work bench altogether!<br />
* Make sure there are no other devices around that can interfere with the 2,4GHz bluetooth connection. I.e. power off your radio transmitter or make sure to keep it at bigger distance to the helicopter. There have been reports that radio systems can interfer with the bluetooth connection when devices are on the work bench altogether!<br />
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Usually when you click "Connect" button, the LED on the BLE2SYS must light up solid blue and data transfer should be displayed in the Studiox app. When LED goes off and you get the message "No device found", power off everything and again check for proper connection between BLE2SYS and MICROBEAST SYS port. Completely close the StudioX app (on iPhone double tap Home button and swipe StudioX app away, on Android hold menu button and swipe app away). Then power on Microbeast and BLE2SYS. Start StudioX app again and try again. Ideally BLE2SYS should be selected already in the menu bar, so just click "Connect" button immediately when app opens.<br />
Usually when you click "Connect" button, the LED on the BLE2SYS must light up solid blue and data transfer should be displayed in the Studiox app. When LED goes off and you get the message "No device found", power off everything and again check for proper connection between BLE2SYS and your device's SYS port. Completely close the StudioX app (on iPhone double tap Home button and swipe StudioX app away, on Android hold menu button and swipe app away). Then power cycle your BEASTX and BLE2SYS. Start StudioX app again and try again. Ideally BLE2SYS should be selected already in the menu bar, so just click "Connect" button immediately when app opens.<br />
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==StudioXm does not find the BLE2SYS bluetooth interface when refreshing the interface list==
==StudioXm doesn't find the BLE2SYS bluetooth interface ==
* Make sure bluetooth is switched on at your smartphone/tablet.
* Make sure bluetooth is switched on at your smartphone/tablet/computer.
* Do NOT connect to the BLE2SYS device using the bluetooth menu of your smartphone/tablet, StudioXm will establish connection by itself!
* Do NOT connect to the BLE2SYS device using the bluetooth menu of your smartphone/tablet, StudioXm will establish connection by itself!
* BLE2SYS uses bluetooth smart (bluetooth LE), make sure your mobile device supports this specific bluetooth protocol.
* BLE2SYS uses bluetooth smart (bluetooth LE), make sure your mobile device supports this specific bluetooth protocol.
* Make sure the LED on the BLE2SYS flashes in intervals of 2 seconds. By default the interface deactivates after 30 seconds whe there is no connection. In this case the LED is off. You have to cylce power in order to reactivate the device.
*Make sure the LED on the BLE2SYS flashes slow and steady. By default the interface deactivates after 30 seconds whe there is no connection. In this case the LED is off. You have to cylce power in order to reactivate the device.
* Click "Rescan" to start searching for bluetooth device in StudioX. Usually you should see some device called "BLE2SYS". But the name can be different especially when you've bought a used device from someone else. There can be other devices with long numbers like "Unknown{(12345....)}". Do not try to connect to those, these are different bluetooth devices around that can't be indentified.
* Click "Rescan" to start searching for bluetooth device in StudioX. Usually you should see some device called "BLE2SYS". But the name can be different especially when you've bought a used device from someone else. There can be other devices with long numbers like "Unknown{(12345....)}". Do not try to connect to those, these are different bluetooth devices around that can't be indentified.
* When the device list is empty, check if Studiox is allowed to use bluetooth (location) in the phone settings
* When the device list is empty, check if Studiox is allowed to use bluetooth (location) in the phone settings
* When there is a device named "HMSOFT" probably your BLE2SYS hasn't been programmed in factory correctly. Please follow steps as described [[Help:StudioX:HMSoft/en|here (click)]] in order to get your BLE2SYS working or send it back to your dealer for inspection.
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| [[File:Android_all_allowed.png|none|x250px]]  
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== I can't rember the PIN code for BLE2SYS ==
Please try default codes 1111, 0000 or 1234. If this doesn't help please contact the support team.<br />
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''I get the error message "Wrong login or password". Trying to renew the password doesn't help.''<br />
''I get the error message "Wrong login or password". Trying to renew the password doesn't help.''<br />
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{|cellpadding="10"
[[File:connectivity_error.jpg|border|none|x200px]]
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* Make sure to use latest Version of the StudioX Software/App, the old PC/mac Version 2.x.x will not be able to connect to the webserver anymore!
* Make sure to use latest Version of the StudioX Software/App, the old PC/mac Version 2.x.x will not be able to connect to the webserver anymore!
* Please verify to use the correct email address that was initially used to register to the freakware network. Neither use your freakware.de shop login nor use a different email address that was never ever registered. You can enter a wrong email address and request a password for it, but this will lead to nothing but a missleading email notification!
* Please verify to use the correct email address that was initially used to register to the freakware network. Neither use your freakware.de shop login nor use a different email address that was never ever registered. You can enter a wrong email address and request a password for it, but this will lead to nothing but a missleading email notification!
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| colspan="2" | [[File:Fwnetwork password 3.PNG|border|none|400px]]  
| colspan="2" | [[File:Fwnetwork password 3.PNG|border|none|400px]]  
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== How can I deregister a MICROBEAST PLUS / SPEKTRUM AR7210BX from my fw network account? ==
Deregistration of a device is not possible. We can only move the device to a different account, i. e. in case you've sold your device. Please send us an [mailto:info@beastx.com email] and tell us the new account name and serial number, then we will change the registration as soon as possible.<br />
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== StudioX says that my device is registered to another account and doesn't allow to download update files. What to do?==
To prevent from software piracy each device must be linked to exactly one user. This requires you to create an account in our network and register your device to this account (please note that creating an account is safe and easy, we just ask for a valid email address from you and we will not collect any personal data). Now if you buy a device from another person that was already registered just drop us an [mailto:info@beastx.com email] and provide the serial number of that device (and of course also your account name in case this is not your email address) then we will move that device to your account. For your convenience you can click the link in the StudioX Software or StudioXm App then an email with your serial number will be created automatically. After the device was registered to your account you can use the device just as if it was always yours.<br />
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|[[File:Fwnetwork registered 2.PNG|border|none|x200px]]
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