Help:StudioX: Difference between revisions
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=Login for update and device registration= | =Login for update and device registration= | ||
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== Firmware update shows Connection Error == | |||
* Make sure to use latest Version of the StudioX Software/App. Using an outdated software often fails to connect due to outdated SSL certificates! | |||
* Also make sure that StudioX app is not blocked by your firewall and that it can access the internet. | |||
* Using an old/outdated Windows Version (Win XP/Win 7/8) can cause SSL connection error due to missing profiles in Windows. Please make sure to use a current Windows Version. We try to support as much systems as possible. But when manufacturer stopps support for older versions there is nothing we can do, sorry!<br /> | |||
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* Make sure to use latest Version of the StudioX Software/App | * Make sure to use latest Version of the StudioX Software/App. Using an outdated software often fails to connect due to outdated SSL certificates! | ||
* Please verify to use the correct email address that was initially used to register to the freakware network. Neither use your freakware.de shop login nor use a different email address that was never ever registered. You can enter a wrong email address and request a password for it, but this will lead to nothing but a missleading email notification! | * Please verify to use the correct email address that was initially used to register to the freakware network. Neither use your freakware.de shop login nor use a different email address that was never ever registered. You can enter a wrong email address and request a password for it, but this will lead to nothing but a missleading email notification! | ||
* Also make sure that your email was confirmed when doing the registration process. Usually you should get a confirmation email within minutes when registering from StudioX. If you did not get such email check your Spam and Trash folders of your email account. Sometimes this email will be sorted out by your mail provider or spam filter as it is an automatic mail. If you can't find that mail anyways contact the BEASTX service to get your account activated manually!<br /> | * Also make sure that your email was confirmed when doing the registration process. Usually you should get a confirmation email within minutes when registering from StudioX. If you did not get such email check your Spam and Trash folders of your email account. Sometimes this email will be sorted out by your mail provider or spam filter as it is an automatic mail. If you can't find that mail anyways contact the BEASTX service to get your account activated manually!<br /> | ||