Help:StudioX/es: Difference between revisions
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= | =Login for update and device registration= | ||
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==I can't log in with my | ==I can't log in with my email adress== | ||
''I get the error message "Wrong login or password". | ''I get the error message "Wrong login or password". Trying to renew the password doesn't help.''<br /> | ||
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Please | * Make sure to use latest Version of the StudioX Software/App, the old PC/mac Version 2.x.x will not be able to connect to the webserver anymore! | ||
* Please verify to use the correct email address that was initially used to register to the freakware network. Neither use your freakware.de shop login nor use a different email address that was never ever registered. You can enter a wrong email address and request a password for it, but this will lead to nothing but a missleading email notification! | |||
* Also make sure that your email was confirmed when doing the registration process. Usually you should get a confirmation email within minutes when registering from StudioX. If you did not get such email check your Spam and Trash folders of your email account. Sometimes this email will be sorted out by your mail provider or spam filter as it is an automatic mail. If you can't find that mail anyways contact the BEASTX service to get your account activated manually!<br /> | |||
* Also make sure that your email was confirmed when doing the registration process. Usually you should get a confirmation email | |||
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== I'm not able to log in | == I'm not able to log in for requesting an update. Is my password wrong? == | ||
''Even I tried to reset the password. But also with the new password I can't log in.''<br /> | ''Even I tried to reset the password. But also with the new password I can't log in.''<br /> | ||
It is very likely you have not activated your account by clicking the link in the automatic response mail for your new account. Changing the password will not help here as this will not activate the account. You must click the confirmation link! If you did not get such email please check you Spam/Junk mail folder. Probably your email provider or mail program has filtered it out. Also make sure that you've entered a valid email address!<br /> | It is very likely you have not activated your account by clicking the link in the automatic response mail for your new account. Changing the password will not help here as this will not activate the account. You must click the confirmation link! If you did not get such email please check you Spam/Junk mail folder. Probably your email provider or mail program has filtered it out. Also make sure that you've entered a valid email address!<br /> | ||