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===I get the message that my device is not supported by StudioX. What can I do?=== <!--T:3-->
===I get the message that my device is not supported by StudioX. What can I do?=== <!--T:3-->
Please update your device to the latest firmware version then you can use StudioX in full functionality. Firmware update function is always available only the other functions like setup and backup/restore may not be available when you use an older firmware version!<br />
Please update your device to the latest firmware version then you can use StudioX in full functionality. Firmware update function is always available only the other functions like setup and backup/restore may not be available when you use an older firmware version!<br />
{|cellpadding="10"
|[[File:RequestFirmware.png|border|none|x200px]]
|[[File:RequestFirmware_2.png|border|none|x200px]]
|}
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''Even I tried to reset the password. But also with the new password I can't log in.''
''Even I tried to reset the password. But also with the new password I can't log in.''
It is very likely you have not activated your account by clicking the link in the automatic response mail for your new account. Changing the pasword will not help here as it will not activate the account. You must click the confirmation link! If you did not get such email please check you Spam/Junk mail folder probably your email provider or mail program has filtered it out. Also make sure that you've entered a valid email address!<br />
It is very likely you have not activated your account by clicking the link in the automatic response mail for your new account. Changing the pasword will not help here as it will not activate the account. You must click the confirmation link! If you did not get such email please check you Spam/Junk mail folder probably your email provider or mail program has filtered it out. Also make sure that you've entered a valid email address!<br />
[[File:ConfirmLogin.png|border|none|x200px]]
{|cellpadding="10"
|[[File:ConfirmLogin.png|border|none|x200px]]
|}
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===I've forgotten my password. How can I reset it?=== <!--T:4-->
===I've forgotten my password. How can I reset it?=== <!--T:4-->
When you enter a wrong password 3 times (or simply click the login button repeatedly) a button will appear that allows to request an email with a password reset link. Click this button and you should get this email within a few minutes. If you don't get such email check your spam folder and also make sure that you've entered the correct email/fwnetwork login!<br />
When you enter a wrong password 3 times (or simply click the login button repeatedly) a button will appear that allows to request an email with a password reset link. Click this button and you should get this email within a few minutes. If you don't get such email check your spam folder and also make sure that you've entered the correct email/fwnetwork login!<br />
[[File:ForgotPW.PNG|thumb|none|x200px]]
[[File:ForgotPW.PNG|border|none|x200px]]
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