When the update does finish completely usually the device will be stuck in recovery mode as the main application is erased now. This is no problem at all! Just try again. If the update fails again and again at some point, completely close the app and power off your device. Power on again, start the app and try again. If that all does not work you please try another computer or smartphone.<br />
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When the update process fails in the middle the device will be stuck in recovery mode as the main application is erased now. Stay calm, this is no problem at all! Just try again. If the update fails again and again at some point, completely close the app and power off your device. Power on again, start the app and try again. If that all does not work you please try another computer or smartphone.<br />
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Especially when using the bluetooth connection do as mentioned above: stay away from radio devices that may interfere with the bluetooth connection and try to stay as close to the BLE2SYS as possible. When using a computer in combination with USB2SYS make sure there are no processes running in background that may interrupt USB communication. Especially when using a virtual machine for running the StudioX app it may happen that the USB connection is slow and not performing properly. So do not use a virtual machine for running the app. Also make sure drivers are installed and configured properly. In very rare cases it can be that the wire or plugs from USB2SYS to your device may be damaged or have a loose connection, so try a different connection cable. Finally make sure your power supply/battery is fully charged and holding voltage and disconnect all servos for the update procedure as mentioned above.<br />
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Especially when using the bluetooth connection do as mentioned above: Stay away from radio devices that may interfere with the bluetooth connection and try to stay as close to the BLE2SYS as possible.<br />
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When using a computer in combination with USB2SYS make sure there are no processes running in background that may interrupt USB communication. Especially when using a virtual machine for running the StudioX app it may happen that the USB connection is slow and not performing properly. So do not use a virtual machine for running the app. Also make sure drivers are installed and configured properly. Don't use any USB hubs! In very rare cases it can be that the wire or plugs from USB2SYS to your device may be damaged or have a loose connection, so try a different connection cable. Finally make sure your power supply/battery is fully charged and holding voltage properly. Disconnect all servos for the update procedure to maintain a stable power level.<br />
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Revision as of 07:32, 28 July 2021
When the update fails
When the update process fails in the middle the device will be stuck in recovery mode as the main application is erased now. Stay calm, this is no problem at all! Just try again. If the update fails again and again at some point, completely close the app and power off your device. Power on again, start the app and try again. If that all does not work you please try another computer or smartphone.
Especially when using the bluetooth connection do as mentioned above: Stay away from radio devices that may interfere with the bluetooth connection and try to stay as close to the BLE2SYS as possible.
When using a computer in combination with USB2SYS make sure there are no processes running in background that may interrupt USB communication. Especially when using a virtual machine for running the StudioX app it may happen that the USB connection is slow and not performing properly. So do not use a virtual machine for running the app. Also make sure drivers are installed and configured properly. Don't use any USB hubs! In very rare cases it can be that the wire or plugs from USB2SYS to your device may be damaged or have a loose connection, so try a different connection cable. Finally make sure your power supply/battery is fully charged and holding voltage properly. Disconnect all servos for the update procedure to maintain a stable power level.