Help:StudioX/de: Difference between revisions
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= | =Während der Installation von StudioX I wird die Fehlermeldung angezeigt, dass "vc_redistx86.exe" fehlt. Was ist das?= | ||
Auf Windows Systemen benötigt StudioX die Microsoft Visual C++ Laufzeitumgebung. Wenn das System nicht auf dem aktuellen Stand ist kann es sein, dass diese veraltet ist oder gar nicht installiert ist. Bitte lade die Microsoft Visual C++ Laufzeitumgebung von Microsoft herunter und installiere Sie von Hand:<br /> | |||
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[https://www.microsoft.com/ | [https://www.microsoft.com/de-de/download/details.aspx?id=48145 www.microsoft.com/de-de/download]<br /> | ||
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== | =Connection issues= | ||
== I updated to StudioXm (StudioX Version 3.x.x) but it does not recognize my MICROBEAST / AR7200BX / AR7300BX device == | |||
Please stay with StudioX Version 2.2.4. StudioXm (StudioX 3) will not support old BEASTX devices anymore (MICROBEAST , AR7200, Ar7300, RX2SIM). You can download StudioX 2.2.4 with this link:<br /> | |||
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[http://studiox.beastx.com/download/win/StudioXSetup_224.exe http://studiox.beastx.com/]<br /> | [http://studiox.beastx.com/download/win/StudioXSetup_224.exe http://studiox.beastx.com/]<br /> | ||
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* | * The update notification of StudioX can be deactivated in the menus. | ||
* StudioX | * You can install StudioX 2 and StudioXm (StudioX 3) parallel on your computer in order to stay up to date with newer devices (MICROBEAST PLUS, AR7210BX, NANOBEAST, BLE2SYS). Also installing StudioXm (StudioX 3) will not remove the old StudioX from your computer!<br /> | ||
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==StudioX | ==StudioX does not recognize my device== | ||
''StudioX | ''I start the StudioX software and connect my BEASTX device to the computer but nothing happens.'' | ||
* | * Make sure the wiring is connected correctly. The servo wire coming from the USB interface goes into SYS port on your MICROBEAST / AR7xxxBX device. Watch out for correct polarity and '''make sure that the device is powered from a receiver battery or BEC''' (only when using the RX2SIM interface the BEASTX device can be powered from the USB port!). | ||
* | * On computers with Microsoft Windows operating system make sure the driver files for the USB2SYS / SPMA3030 / RX2SIM interface has been installed as described [[USB2SYS/SPMA3030_driver_installation/en|here]]. | ||
* | * Check the PlugIn configuration for your device within StudioX (in the menu bar click "Edit" and choose the "Plugins.." entry) as described [[StudioX_Microbeast_Plugin/en#Advanced_plugin_configuration|here]].<br /> | ||
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<p> | |||
'''When the blue LED lights up solid on the USB2SYS/SPMA3030 the connection wire is plugged in with wrong polarity!''' Usually the light on the interface flashes periodically when data is transferred between computer and BEASTX device, but it mustn't light up continuously.</p><br /> | |||
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== | == I get the message that my device is not supported by StudioX. What can I do?== | ||
Please update your device to the latest firmware version then you can use StudioX in full functionality. Firmware update function is always available only the other functions like setup and backup/restore may not be available when you use an older firmware version!<br /> | |||
{|cellpadding="10" | {|cellpadding="10" | ||
|[[File: | |[[File:RequestFirmware.png|border|none|x200px]] | ||
|[[File: | |[[File:RequestFirmware_2.png|border|none|x200px]] | ||
|}<br /> | |}<br /> | ||
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== | ==I've forgotten my password. How to reset? == | ||
In StudioX when you enter a wrong password 3 times (or simply click the login button repeatedly) a button will appear that allows to request an email with a password reset link. Click this button and you should get this email within a few minutes. If you don't get such email check your spam folder. '''Also make sure you've entered the correct email address and especially make sure this email is a valid freakware Network account!''' If this mail address is not linked to an account of course we can't send you a password.<br /> | |||
{|cellpadding="10" | {|cellpadding="10" | ||
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|[[File:ForgotPW.PNG|border|none|x200px]] | |[[File:ForgotPW.PNG|border|none|x200px]] | ||
|[[File:Fwnetwork password.PNG|border|none|x200px]] | |||
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| colspan="2" | [[File:Fwnetwork password 2.PNG|border|none|400px]] | |||
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| colspan="2" | [[File:Fwnetwork password 4.PNG|border|none|400px]] | |||
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| colspan="2" | [[File:Fwnetwork password 3.PNG|border|none|400px]] | |||
|}<br /> | |}<br /> | ||
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== | == How can I deregister a MICROBEAST PLUS / SPEKTRUM AR7210BX from my fw network account? == | ||
Deregistration of a device is not possible. We can only move the device to a different account, i. e. in case you've sold your device. Please send us an [mailto:info@beastx.com email] and tell us the new account name and serial number, then we will change the registration as soon as possible.<br /> | |||
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